These Terms & Conditions (“Terms”) govern the use of necropatcher.com and every purchase made from Necropatcher (“Necropatcher”, “we”, “us”). Please read them carefully. Before placing an order you must tick the box confirming that you have read and accept these Terms and our Privacy Policy. We keep a record of that acceptance (date, time and IP address). If you do not agree, please do not place an order.
1. Who we are
Necropatcher
Mexico
Email: necropatcher21@gmail.com · WhatsApp: +525611371222
2. Using the website and your account
- You must be at least 18 years old, or have the permission of a parent or guardian, to buy from us.
- You agree to provide true, complete and up-to-date information (especially your shipping address, email and phone).
- If you create an account you are responsible for keeping your password confidential and for all activity in your account. Tell us immediately if you suspect unauthorized use.
- You may not use the website for unlawful purposes, attempt to access restricted areas, interfere with its operation, or copy its content for commercial purposes.
3. Our products
- Our patches, backpatches, hats and other items are embroidered products. Because of the embroidery process and screen settings, colors, sizes and details may vary slightly from the photos; these small variations are not defects. Measurements are approximate.
- Band names, logos and artwork shown on our products belong to their respective owners. Unless a product is expressly labeled as official merchandise, our products are not endorsed by, sponsored by or affiliated with the bands or right holders mentioned.
- All products are subject to availability. If an item you paid for is out of stock, we will offer you an alternative or a full refund.
4. Prices and payment
- Prices are shown in U.S. dollars (USD). Shipping costs are shown at checkout before you pay.
- Payments are processed by PayPal or Mercado Pago. When you pay with Mercado Pago, the amount is charged in Mexican pesos (MXN) using the exchange rate shown at checkout. Your bank or card issuer may apply its own exchange rates, fees or commissions, which are outside our control.
- We never receive your full card details; see our Privacy Policy.
- If a product is listed with an obvious pricing or description error, we may cancel the order and refund you in full, even after confirmation.
5. Orders
- Placing an order is an offer to buy. The contract is formed when we confirm your payment. You will receive an order number and can follow it from your account or the “Track order” page.
- We may refuse or cancel an order, with a full refund of any amount paid, in cases of suspected fraud, incorrect or incomplete information, stock issues, pricing errors, or legal restrictions on shipping to the destination.
- Please review your order and address carefully. Changes can only be made before the order ships; contact us as soon as possible.
6. Shipping and delivery
- We ship from Mexico to Mexico and other countries. Delivery times are estimates provided by carriers and are not guaranteed; delays caused by carriers, customs, weather or other events beyond our control do not give rise to compensation, although we will always help you follow up. See our Shipping page for details.
- For international orders, customs duties, import taxes and brokerage fees charged by the destination country are the buyer’s responsibility.
- If a package is returned to us because of an incorrect or incomplete address provided by the customer, or because it was not collected, the cost of re-shipping will be paid by the customer.
- Once the carrier shows a package as delivered at the address you provided, we are not responsible for loss or theft after delivery. If a package is lost in transit, we will file a claim with the carrier and, once resolved, re-ship or refund as appropriate.
7. Cancellations, returns and refunds
- Right to cancel: in accordance with Mexico’s Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), you may cancel your purchase within five (5) business days after receiving your order, without giving a reason. To do so, contact us within that period. Products must be returned unused, unwashed, not ironed or sewn on, and in their original condition. Unless the product is defective or we sent the wrong item, return shipping costs are paid by the customer.
- Custom and personalized products made to your specifications (custom patches, custom designs) start production once you approve the design and pay. Because they are made especially for you, they cannot be returned or exchanged except for manufacturing defects or errors on our part, to the extent permitted by law.
- Defective or wrong items: if your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photos. We will replace the item or refund it, including shipping.
- Warranty: our products have a 60-day warranty against manufacturing defects (for example, loose stitching or detached embroidery under normal use). The warranty does not cover normal wear, misuse, incorrect washing, ironing or heat application, or damage caused when attaching the product.
- Refunds are issued to the original payment method within 15 business days after we receive and inspect the returned product, or after we approve your claim. Processing times of banks and payment providers may vary.
8. Wholesale and custom orders
Quotes for wholesale and custom orders are valid for the period stated in the quote. Specific conditions agreed in writing for a wholesale or custom order (quantities, deposits, production times) prevail over these Terms where they differ.
9. Intellectual property
The website, its design, texts, photographs, logos of Necropatcher, and software are owned by or licensed to us and are protected by intellectual property laws. You may not copy, reproduce or distribute them without our written permission. When you send us a design for a custom order, you confirm that you have the right to use it and you will hold us harmless from claims by third parties related to that design.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use of the website or our products, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits the rights that consumer protection laws grant you and that cannot be waived.
11. Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, carrier or customs disruptions, power or internet outages, or acts of authority.
12. Privacy
We process your personal data as described in our Privacy Policy, which forms part of these Terms.
13. Changes to these Terms
We may update these Terms from time to time. The version published on this page when you place your order is the one that applies to that order.
14. Governing law and disputes
These Terms are governed by the laws of the United Mexican States. We will always try to solve any problem directly and in good faith — just write to us. Consumers in Mexico may also contact the Federal Consumer Protection Agency (PROFECO). Any dispute will be submitted to the competent courts of our domicile, without prejudice to any other jurisdiction that consumer protection laws grant you and that cannot be waived.
These Terms are written in English. A Spanish version is available on request; for consumers in Mexico, in case of any discrepancy the Spanish version prevails.
15. Contact
necropatcher21@gmail.com · WhatsApp +525611371222 · Contact page